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        Welcome to ITMaster on-line Technical Assistance Support

Desk top maintainance

  • Create standard configurations for desktop hardware and software  
  • Install a new desktop or laptop workstation with any or all of these internal components: hard drives,
  • CD-ROM drives, DVD-RW drives, ZIP drives, floppy disk drives, memory, audio cards, video cards, modems, video capture cards  
  • Install external components, such as the mouse, keyboard, monitor and speakers  Install peripherals such as personal printers and scanners  
  • Install hardware drivers (IDE RAID,SATA
  • Install standard software configurations, including anti-virus software and office productivity suites
  • Install additional software as required, such as financial software, graphic design software, and web development software  
  •  Resolve any software and hardware conflicts

Network Design           

  • Analyze existing infrastructure
  • Evaluate the technology budget
  • Research current and future technologies
  • Perform cost benefit analysis and Return on Investment (ROI) analysis
  • Assess the most appropriate network for business process improvement to meet organization goals
  • Plan for network capacity based on number of users and system requirements
  • Plan for expansion of network
  • Develop network topology and architecture

Hardware Installation

  • Install network hardware: servers, routers, switches, hubs, bridges, wireless networking
  •  Install data protection systems (uninterruptible power supplies (UPS), redundant array of independent disks (RAID), and tape backup systems)
  •  Install storage systems: storage area network (SAN), fibre channel storage, network attached storage (NAS)
  • Set up storage racks to hold network hardware (servers, routers, switches)

Security Management

  • Update firewall software
  • Update anti-virus software
  • Test network security: firewall, server, internal, external Data Management  
  • Perform routine (daily, weekly, as required) backups of critical data  
  • Store data backup tapes offsite for disaster recovery capability


Software Installation

  • Migrate operating systems (OS), applications, hardware, drivers
  • Install software: operating systems (OS), email server, database server, web server, file transfer protocol (FTP), internet faxing
  • Install redundancy and clustering technologies: network load balancing and cluster servers
  • Implement remote networking: virtual private network (VPN), secure shell (SSH), remote desktop access
  • Install network security: firewalls, demilitarized zone (DMZ), virtual LAN (VLAN), intrusion detection system (IDS), anti-virus software, secure socket layer (SSL)
  • Install network services: domain controllers, file and print, domain name system (DNS), dynamic host configuration protocol (DHCP), windows internet naming service (WINS), proxy servers

 Web Services

  • Web design and build
  • Domain registration
  • Web Hosting
  • Web maintenance

E-mail Technical Support  Technical Support Internet Solutions As part of an ongoing commitment to provide ITMaster customers with access to technical support solutions, you will find collected below an extensive array of technical support web sites covering a wide range of products, which are aimed at solving many common problems using many different products.  As part of our aim to offer the best in customer services, we are continually expanding the technical  information held on our site.


Our highly trained, courteous support staff are waiting to take your call. Whatever time it takes to assist you, that's the time you'll receive. We'll resolve any issue to your complete satisfaction.


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